Mail Services
Smith College Mail Services, located on the garden level of the Campus Center, handles all student, faculty and staff mail services.
Announcements
November 27-30, 2024
Mail Services will be closed in observance of Thanksgiving November 27, 2024 through November 30, 2024
Hours
Where can I pick up my mail and packages?
Students’ letters and packages will be loaded into lockers at Mail Services in the Campus Center. For items that cannot be loaded into lockers, students can come down to Mail services to pick up their packages from the pickup counter.
When can I pick up my mail or packages?
Students will be able to retrieve their letters and packages from the lockers or pickup counter during the Campus Center open hours. Students will receive an email notification once their item(s) have been logged into our tracking system and another email if loaded into a locker.
Can I return packages through Mail services?
Yes. Mail services can take in returns as long as they already have a prepaid shipping label. Mail services cannot take a return that has a QR code, those will have to be brought directly to the shipper.
Can I mail out items or purchase stamps from Mail Services?
Yes. The retail window is open Monday through Friday 10am to 4pm. Mail services can ship items out using USPS, UPS, and FedEx. Mail services also carries various shipping supplies for sale including envelopes, stamps, boxes, and packing material.
When should I ship my personal belongings to Smith?
Students should send their items no sooner than five days before their arrival date at Smith. For example, if your arrival date is August 15, please ship your items no sooner than August 10.
Can I get my mail or packages if I am in isolation or quarantine?
No. Students who are in quarantine or isolation upon arrival or during the semester will be unable to retrieve items from Mail Services during that period. For extenuating circumstances, such as receiving prescribed medications, students can call customer service at x2400 or enter a work order at smith.metabim.com for assistance.
What happens when my package expires in a locker?
Packages are allowed 5 days in the locker before they expire. Once a package expires, we will then reload it into the same locker which you will then receive a new email. Packages can expire up to 3 times in the lockers before they get removed and kept inside Mail services. When this happens, Mail services will email you directly letting you know the package has been removed from the lockers.
What will happen to my mail and/or packages if they are in a locker and I need to go into isolation or
quarantine?
If a student goes into isolation or quarantine and has items pending pick-up from the lockers, please email Mail services and they will remove the items from the lockers and store them in Mail services until the student is cleared at which point they can come collect their items.
Will I be able to receive perishable items at Smith?
Yes, perishable packages will get marked with “perishable and urgent” when logged in and will get immediately loaded into a locker for the student to pick up.
If I live off-campus but, in the area, will I be able to send items to my Smith address?
No, students who live in the area off-campus should send their mail to their off-campus address. Students can email their updated address by sending an email to registrar@cellphonejoys.com. Faculty and Staff: Mail will be delivered to the normal drop-off locations daily. Outgoing campus mail will be picked up daily, it will be metered and go out the same day if received before 3:30pm. If departments have specific mailing needs that are of an urgent nature or would like to coordinate a mailing drop-off, please contact Mail Services for assistance.
How do I address an envelope?
- The top left corner is only for your address. This is needed for if the letter cannot be delivered or is never picked up. It allows the USPS to return the letter back to the sender.
- In the middle of a letter is the recipient’s address. The USPS will only look at the address in the middle when delivering and sorting the letter. Important: Swapping your address and the recipient's address can cause the letter to be delivered to yourself.
- The stamp will always go in the top right corner.
Our Staff
For Students
For Faculty & Staff
Contact Smith College Mail Services
Campus Center
100 Elm Street
Northampton, MA 01063
Phone: 413-585-4156 Email: mailservices@cellphonejoys.com